These updates also address the new requirements under the European Union(EU) data protection law called the General Data Protection Regulation (GDPR), this goes into effect on May 25th 2018.
The Client data and we hold includes: phone numbers, email address, personal address, colour history, products purchased, allergy tests and details to improve your experience.
This data is held on our computer system (Shortcuts software) we have the latest software and it meets all the latest General Data Protection Regulations. We don’t share this information with any other company except the company we use to send conﬁrmation texts from our software system. We use this information to only to improve all our Guests experience.
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This privacy notice explains how Feel Hairdressers looks after personal information you give us or that we learn by having you as a client and the choices you make about marketing communications you agree we may send you. This notice explains how we do this and tells you about your privacy rights and how the law protects you.
- What information we collect about you
- How information about you will be used
- How long your information will be kept for
- Where your information is kept
- Access to your information and correction
- Other websites
- Changes to our privacy notice
- How to contact us
WHAT INFORMATION WE COLLECT ABOUT YOU
We collect information about you when you book an appointment for a service or treatment, visit the salon for a service or treatment, buy a product whether contact is online, on paper, by email or over the phone.
The information you give us may include your name, address, email address, phone number, relevant history which may suggest that a service or treatment should not go ahead or certain products should not be used (eg allergies, pregnancy, skin conditions), and transaction information and IP address.
For clients under the age of 16, we will only keep and use their personal information with the consent of a parent, carer or guardian.
HOW INFORMATION ABOUT YOU WILL BE USED
In law, we are allowed to use personal information, including sharing it outside the salon only if we have a proper reason to do so, for example:
- To fulﬁl a contract with you, ie to provide the service or treatment you have requested and to communicate with you about your appointments
- When it is in our legitimate interest ie there is a business or commercial reason to do so, unless this is outweighed by your rights or interests
- When you consent to it: we will always ask for your consent to hold and use health and medical information.
We will therefore share your information with:
- Providers of our salon software system Shortcuts.
We have rigorous data protection and security policies in place with all our suppliers.
We will not share your information with any other third party without your consent except to help prevent fraud, or if required to do so by law.
We would like to send you information about products and services which may be of interest to you. We will ask for your consent to receive marketing information.
If you have consented to receiving marketing, you may opt out at a later date.
You have the right at any time to stop us from contacting you for marketing purposes or giving your information to third party suppliers of products or services. If you no longer wish to be contacted for marketing purposes, please contact us at email@example.com.
HOW LONG YOUR INFORMATION WILL BE KEPT FOR
Unless you request otherwise, we will keep your information to contact you no more than three times a year – for a maximum of 3 years from your last visit to the salon.
After 3 years we will delete all your personal information, except for your name, relevant client history (eg allergy test records which we keep for 4 years) and ﬁnancial transactions (which we are obliged to keep for 6 years
WHERE YOUR INFORMATION IS KEPT
Your information is stored within the European Economic Area on secure servers provided by Shortcuts software. Sending information via the internet is not completely secure, although we will do our best to protect your information and prevent unauthorised access.
ACCESS TO YOUR INFORMATION AND CORRECTION
You have the right to request a copy of the personal information that we hold about you. This will normally be free, unless we consider the request to be unfounded or excessive, in which case we may charge a fee to cover our administration costs.
If you would like a copy of some or all of your personal information, please contact our data protection ofﬁcer Sandra on 0203 2301000 or firstname.lastname@example.org
We want to make sure that your personal information is accurate and up-to-date. You may ask us to correct or remove information you think is inaccurate.
You have the right to ask us to object to our use of your personal information, or to ask us to delete, remove or stop using your personal information if there is no need for us to keep it.
We may sometimes email e-newsletters to inform you about products, services and treatments provided by our salon. You have the opportunity to unsubscribe from e-newsletters at any time.
E-newsletters may contain subscriber tracking facilities within the actual email, for example, whether emails were opened or forwarded, which links were clicked on within the email content, the times, dates and frequency of activity. We use this information to reﬁne future email campaigns and provide you with more relevant content based around your activity.
HOW TO CONTACT US
Please contact us if you have any questions about our privacy notice or information we hold about you:
By phone 0203 2301000
By email email@example.com
Or write to us at Feel Hairdressers 49 Berwick Street London w1f8sh
You also have the right to complain to the Information Commissioner’s Ofﬁce. Find out on their website how to report a concern:
Thank you for reading and we look forward to welcoming you soon. Kind regards,
Heath, Sandra and the Team at FEEL HAIRDRESSERS.